They only offer a web form, a generic email address or a virtual mobile number. If you try to call for advice or to change an order, no one answers.

Call us on 01268 646193 or 020 8986 6125. We are a real, friendly team based in our Wickford workshop, and we actually pick up the phone to help you.

They list a virtual mailbox or shared office address in central London to look established, but in reality there is no physical workshop or staff there and nobody to contact.

The City Co Seals Standard: We have been trading since 1973. You can find our physical, active manufacturing workshop and team at Unit 7, Hodgson Court, Hodgson Way, Wickford, Essex, SS11 8XR.

The website claims "Fast UK Shipping," but in the fine print, delivery takes around 10 to 14 working days, this is because your order is being engraved overseas by a third-party and shipped through international transit.

Because we manufacture everything in-house in Essex, we don't rely on international shipping. We engrave, assemble, and dispatch your order directly from our workshop with fast, reliable UK delivery.

Your artwork is processed by a cheap, automated computer or AI bot. But If your logo is too detailed to emboss clearly on paper, it will still be made—leaving you with a blurry, unusable seal, or one that damages the paper.

A real, experienced UK engraver reviews every single custom design. If we think your artwork needs a slight tweak to press beautifully on your specific paper weight, we will contact you directly to perfect it before we engrave.